Customer Service Representative - Belitung

Join Dana Purna Investama as a Customer Service Representative in beautiful Belitung and become the voice of our brand! In this dynamic role, you will serve as the first point of contact for our valued customers, delivering exceptional service that builds trust and loyalty. With Dana Purna Investama, you'll be part of a growing company that values innovation and customer satisfaction. Every day, you'll handle inquiries, resolve issues, and provide solutions, ensuring our customers have a seamless experience. This is your chance to make a meaningful impact while growing your career in a supportive and rewarding environment.

At Dana Purna Investama, we believe in empowering our team with the right tools and training. You'll have access to industry-leading customer service software, such as Zendesk and Salesforce, to streamline your workflow and enhance your productivity. With a competitive salary and benefits package, we offer opportunities for professional development and career advancement. Join us in Belitung and be part of a team that truly cares about your success and the success of our customers.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints with professionalism and empathy.
• Resolve customer issues efficiently and effectively, ensuring their satisfaction.
• Provide exceptional customer service through phone, email, and chat support.
• Document and track customer interactions using our CRM system, Salesforce.
• Collaborate with cross-functional teams to ensure seamless customer experiences.
• Stay updated with industry trends and best practices in customer service.
• Contribute to the development and implementation of customer service strategies.
• Provide feedback and suggestions to improve our service offerings.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven track record of delivering exceptional customer service.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Fluency in both written and spoken Indonesian.
• Proficiency in using customer service software, such as Zendesk and Salesforce.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Bachelor's degree in Business Administration, Psychology, or a related field.

🛠️ Keahlian

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