Customer Service Representative - International Call Center (Fresh Graduates Welcome)

Join STACKph as a Customer Service Representative in our dynamic international call center, now hiring in Bali, Indonesia! This is a fantastic opportunity for fresh graduates to kickstart their careers in a fast-paced, supportive environment. Our call center handles international clients, and we are looking for enthusiastic individuals to join our team in Canggu, Bali.

As a Customer Service Representative, you will be the first point of contact for our clients, ensuring their queries and concerns are addressed promptly and professionally. You will use our state-of-the-art call center software, such as Freshdesk and Zendesk, to manage and resolve customer issues efficiently. This role is perfect for those who are passionate about customer service and eager to make a difference in the lives of our clients.

📋 Tanggung Jawab Pekerjaan

• Answer incoming calls from international clients, providing excellent customer service and support.
• Use call center software such as Freshdesk and Zendesk to manage and resolve customer issues efficiently.
• Document customer interactions and maintain accurate records of all calls and transactions.
• Collaborate with the customer service team to ensure consistent and high-quality service delivery.
• Stay updated with the latest industry trends and best practices in customer service.
• Provide feedback and suggestions for improving our customer service processes.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
• Participate in team meetings and training sessions to enhance your skills and knowledge.

🎓 Kualifikasi & Syarat

• Fresh graduates or individuals with minimal work experience in customer service or a related field.
• Proven experience in customer service, either through internships, part-time jobs, or volunteer work.
• Excellent communication skills, both verbal and written, in English and Bahasa Indonesia.
• Strong problem-solving skills and the ability to think quickly and decisively.
• Ability to work in a fast-paced, high-pressure environment.
• Good time management skills and the ability to multitask effectively.
• Familiarity with basic computer skills and call center software is a plus.
• Passionate about customer service and eager to learn and grow in the role.

🛠️ Keahlian

Lowongan Terkait